Privacy policy
This document outlines what personal data we collect and process when you use the website https://www.synatom.be/ and for what purpose we use this data.
The data controller is:
SYNATOM
Simon Bolivarlaan 36, 1000 Brussels
What Information Do We Collect?
When you visit https://www.synatom.be/, we collect the following types of data:
- Website Usage Data (via Google Analytics)
- HTTP requests: Actions such as loading a new page on our website or clicking on an external link.
- Browser and system information
- First-party cookies: These cookies are essential for the proper functioning of our website, such as storing your language preferences.
- If you contact us via the contact form, we will collect your name and email address. Company information is only required for business-related inquiries.
How do we use your personal information?
Website Usage Data is used to analyse visitor behaviour and improve the user experience on our website. It is only processed for statistical purposes and is not linked to individual user profiles.
Contact form data information is used solely to respond to your inquiry.
On what legal basis do we process your personal data?
Website usage data is processed under our legitimate interest to enhance the usability of our website. Our priority is to make the website as user-friendly as possible for visitors.
Personal data submitted via the contact form will only be processed with your consent.
How long do we store your personal data?
Google Analytics data is stored for 14 months before being automatically deleted. Google’s IP anonymization is active, meaning the last digits of your IP address are not stored.
Contact form data is stored for 14 days for technical reasons and then automatically deleted.
When do we share personal data?
We do not share any data collected through our website with third parties. All collected data is used exclusively for the purposes described above.
Your rights regarding personal data
As a data subject, you have the right to:
- Access your personal data.
- Request corrections to your personal data.
- Request the deletion of your personal data (“right to be forgotten”).
- Restrict the processing of your data.
- Object to the processing of your data.
You can submit your request via our Data Protection portal at https://www.engie-benelux-privacy.com/en/
You also have the right to lodge a complaint with the Belgian Data Protection Authority (GBA – APD): https://www.dataprotectionauthority.be/.
Where do we store and process personal data?
Google Analytics data is hosted in Google’s data centres.
Contact dorm data is stored in the back office of the website https://www.synatom.be/, which is hosted by Electrabel.
How do we protect personal data?
Access to the back office of https://www.synatom.be/ and Google Analytics reports is restricted to authorized staff members only.
Privacy Questions
For privacy-related inquiries, you can contact our Data Protection Team:
- Email: protection.be@engie.com
- Postal Address: ENGIE Belgium Data Protection Team, Bd. Simon Bolivar 36, B-1000 Brussels
For questions regarding the processing of your personal data and your rights, you can contact the Data Protection Officer (DPO) at: be-dpo@engie.com.